VOICE & VIEWS
CBS LINE Volume 3(10) INTERVIEWEE – Dr. ZAKKARIYA K. A. Professor School of Management Studies CUSAT INTERVIEWERS – Joshni S & Merin George Editorial Board CBS Line, CBS, CUSAT . 1. In an age dominated by digital influence, how do you think social media shapes consumer preferences and brand loyalty among young people today? It’s a very pertinent question. You see, a large share of people who are highly active on social media today belong to the younger generations — especially Gen Z and millennials, and now even Gen Alpha is following the same pattern. They’re extremely tech-driven, and the way they make decisions is completely different from that of the older generations. Young consumers today trust peer recommendations and influencer endorsements far more than traditional advertising. Their brand loyalty is bui...